Job Description

Front Desk Receptionist is responsible for improving Customer Service, Capacity, Quality, Safety in their area, using our values to continuously improve all the processes. The responsibilities of the Front Desk Receptionist are:

? Proactive in greeting visitors, welcoming, and directing them appropriately.

? Intake dogs by following company procedures.

? Maintains and operates telecommunications system and Moego database.

? Must be able to learn our scheduling system quickly, and without mistakes

? Informs visitors by answering or referring inquiries and proactive listener to upsell continuing needs of pets and guest.

? Keeps a safe and clean reception area by complying with procedures, rules, and regulations. sweeping dusting and cleaning counters.

? Be able to sell our retail, and have knowledge about the products we sell.

? Contributes to team effort by accomplishing related results as needed.

? Friendliness while greeting and working with customers/employees.

? Detail oriented when taking info for groomers style sheet.

? Customer service skills that are calming to create a spa atmosphere.

? Be able to handle cash, checks and credit card payments.

? Understands dog behavior, bite prevention, handling skills, and breaking up dog fights.

? The ability to act and quickly observe dog behavior changes.

? Follow all cleaning rules and other policy and procedures for dog safety.

? Bathing and nail trims for both large and small breeds if needed.

? Playing with dogs that may need special attention.

? Attends company and department meetings as required.

? Is committed to the Dog-a-holick Operating System. (Company Values, Standard Work,Team work, Making improvements, etc.)

Personal Skills -- Some of the skills include:
? High School Diploma, or equivalent work experience required. Veterinary assistant experience or dog training is a PLUS

? Ability to multi-task with good organizational skills

? Good analytical skills and computer skills.

? Willingness to learn continuously and improve their skills

Team/People skills - Some of the skills include:

? Interpersonal skills for understanding the group process and meeting skills

? How to work in a team and resolve conflicts

? How to give and receive effective feedback.

DISCLAIMER

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by team member / employees in this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This job description does not imply or cannot be considered as part of an employment contract.

Job Types: Full-time, Part-time

Pay: $17.50 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance
Experience:

Appointment scheduling: 1 year (Required)
Work Location: In person