Job Description

Rhode Island Credit Union has been serving members since 1946 and is a successful and growing financial institution. This position is a great opportunity for a service-oriented, self-motivated individual who enjoys working with the public. Some of the many advantages you'll enjoy as part of the Rhode Island Credit Union team include:

Competitive compensation with opportunities for advancement and annual raises. Generous employer contribution to a Retirement Savings Plan with no employee contribution required Very attractive and comprehensive benefits including medical, dental, prescription, and vision for you and your dependents Compensation plan for opting out of health and dental insurance Paid Vacation, Personal, and Sick Time Tuition Reimbursement Plan Life Insurance Plan Starting at $20.36/hour
General Summary: Under the direction of the Deposit Operations Manager, the Switchboard Operator is responsible for providing prompt, efficient, and courteous attention to all incoming telephone calls to the Credit Union and transferring calls to the proper departments and personnel. The Switchboard Operator also acts as a receptionist for the Operations Center.

Essential Duties and Responsibilities:

Answers and directs all telephone calls to the appropriate department or employee. Ensures prompt delivery of any telephone messages to the appropriate personnel. Provides general information regarding dividend and interest rates and yields, branch office hours and telephone numbers as well as answers questions pertaining to special promotional programs or general services. Acts as a receptionist for the Operations Center, greeting and directing visitors to appropriate employees and attending to service and delivery personnel. Assists other departments with clerical duties as may be assigned. Must maintain confidentiality of information and ensure proper destruction of confidential records. Must follow all security policies and procedures as well as all established RICU policies/procedures. Maintains thorough product knowledge to cross-sell products and services and proactively engages in conversations with members to discover needs. Actively participates in all training, employee and member incentive programs, and any marketing and public relations efforts designed to increase business and improve image.

NOTE:

This job description is not intended to list all the duties of this position, but rather it represents the general level of responsibility.

Education, Experience, Competencies and Skills:

High school diploma or equivalent. Excellent telephone communication and member service skills. Professional and positive attitude. Ability to read and learn written procedures and policies. Maintain composure and professionalism while working with the public. Operate standard office equipment to include, but not limited to, the items listed under Equipment Used. Communicate effectively, orally and in writing. Pass a background check. Possess basic math and computer skills.
Physical Requirements:

Ability to stand or sit regularly. Frequently use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear. Ability to regularly stoop, walk, kneel or crouch. Occasionally lift and/or move up to 25 pounds.
Equipment Used:

Computer Telephone Fax/Copier Machine/Mail Folding Machine Printers/Scanners
Job Type: Full-time

Pay: $20.36 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement
Work Location: In person