Job Description

Role Description

This is a part-time(permanent position, no summer intern) on-site Front Desk Receptionist role located in Sudbury and rotate between Sudbury and Northborough, MA. The Front Desk Receptionist will be responsible for greeting, instructing, directing, and scheduling for patients and family members, as well as answering phone calls and assisting physician schedulers.

Needed Location

Northborough, MA Sudbury, MA

Job Duties:

Greet patients upon arrival for their appointments Answer phone calls and respond to patient emails Assist with new patient paperwork, updates, and insurance information Schedule appointments and follow-up visits Contact patients to remind them of upcoming appointments File insurance claims and other necessary documents Process patient payments accurately and efficiently Maintain the office schedule for staff members Ensure the waiting and reception areas remain clean, organized, and welcoming Perform additional duties as assigned

Qualifications:

Excellent customer service skills with the ability to thrive in a fast-paced environment Strong teamwork skills and the ability to collaborate effectively with others Exceptional verbal communication, interpersonal, and telephone skills Proficient in computer applications, including Google Workspace (Docs, Sheets, Slides), Microsoft Excel, Word, and PowerPoint Must be available to work onsite Bilingual in English and Mandarin preferred

Perks:

Complimentary snacks provided Supportive, respectful, and communicative team culture Employee discounts on acupuncture treatments and herbal medicine Opportunities to learn ERP system (Unified Practice, Office Ally, and ect.)
Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 20 - 30 per week

Benefits:

Employee discount
Language:

Chinese (Preferred)
License/Certification:

Driver's License (Required)
Ability to Commute:

Sudbury, MA 01776 (Required)
Work Location: In person