Job Description

Customer Service Representative - Front Desk

Hours:

11:30 a.m. - 5:15 p.m. with 30 minute break, some flexibility in hours, 28 hours per week

Division:

Baton Rouge, LA

Summary of Position:

The Front Desk CSR is responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, processing work orders and sorting and distributing mail.

Duties & Responsibilities:

Answer incoming calls, follow phone SOP. Greet visitors warmly and make sure they are comfortable, offer drink. Route calls to specific people. Answer inquiries about the company. Take and relay messages. Process all completed orders and send out tracking numbers first thing each morning. Check voicemail for messages left after hours or on weekends. Process completed orders throughout the day. Send invoices and follow SOP for processing completed work orders. Check mailbox unless mail was collected the previous afternoon. Sort mail: Give bills to Accounts Payable and other mail to the appropriate person. Process all checks received through the mail. Make sure reception area is straight and clean for a great initial impression. Hand out employee applications. Send out invoices according to notes on the account. This must be done on a daily basis. Perform daily closeout and take deposits to the bank. Take inventory of office supplies and stamps. Order/Buy supplies through Office Depot with manager's approval. Print out completed orders list and verify what jobs are still here and contact client for pickup if needed. Done bi-weekly. Training will be provided on the job.

Qualifications/Skills:

High School Diploma or Equivalent is required Excellent Multitasking Skills Must be able to lift 40 lbs Minimum 2 years office & customer service experience Telephone skills - must be comfortable handling a high volume of incoming calls while staying calm, professional and organized Microsoft Office Skills Excellent listening skills Excellent verbal and written communications skills

Key Competencies:

Organization Time management Attention to detail Teamwork Adaptability
Job Type: Part-time

Pay: $16.00 - $22.00 per hour

Benefits:

Paid time off Retirement plan
Application Question(s):

Can you pass a drug screening including Marijuana?
Location:

Baton Rouge, LA 70815 (Required)
Work Location: In person