Job Description

About Us

The Psychiatric Center (TPC) is a leading outpatient psychiatry practice in Macon, GA, providing compassionate, evidence-based care that evolves with our patients' needs. Guided by our core values--Respect, Trust, Fairness, and Grit--we create an environment where patients feel understood and supported from their very first contact with our office.

Position Overview

As the first point of contact for TPC, the Front Desk Receptionist ensures every patient and visitor experiences a welcoming, organized, and professional environment.

This role is central to the patient journey--managing calls, scheduling, intake paperwork, and coordination between clinical and billing teams.

You'll balance empathy and efficiency while maintaining accuracy in a fast-paced behavioral-health setting.

Key Responsibilities

Patient Experience & Front Desk Operations

Greet patients warmly and manage check-in and check-out with professionalism and discretion. Answer and route phone calls promptly; relay messages accurately. Maintain a calm, patient-centered tone when addressing sensitive situations or patient concerns. Keep the reception and waiting areas clean, organized, and HIPAA-compliant.

Scheduling & Coordination

Manage daily provider schedules; confirm and reschedule appointments as needed. Coordinate telehealth and in-office visits, verifying technology readiness and patient understanding. Communicate with clinical staff regarding schedule changes, cancellations, and urgent requests.

New Patient Intake & Documentation

Guide new patients through the intake process, ensuring all paperwork is complete and compliant. Verify insurance and demographic information before visits; obtain photo ID and insurance cards. Accurately enter patient data into the EMR and maintain confidentiality at all times. Track incoming referrals and coordinate with referring providers when necessary.

Administrative Support

Handle faxing, scanning, and secure document uploads into patient charts. Assist with prior-authorization requests and communication with payers as needed. Support billing and clinical teams with document retrieval, message routing, and follow-up tasks. Participate in staff meetings and contribute to workflow improvement initiatives.

Qualifications

Experience: Minimum 1 year in a medical or behavioral-health front-office role (preferred). Skills: Excellent communication, attention to detail, and time-management skills. Technical: Comfortable with EMR systems, scheduling software, and payer portals (OpenEMR or similar). Professionalism: Upholds patient confidentiality and TPC's values of Respect, Trust, Fairness, and Grit. Education: High school diploma or equivalent required; some college or medical-office coursework preferred.

Why Join TPC

Supportive, patient-first culture that values teamwork and growth. Modern EMR and evolving digital systems designed to simplify workflow. Opportunities for professional development and cross-training in billing or clinical support. Meaningful role helping individuals access quality mental-health care.
Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Vision insurance
Work Location: In person