Job Description

Front Desk Agent

Starting pay is based on

experience

!

When a guest steps into one of our hotels, they walk into a truly memorable experience. As a Front Desk Agent, you'll be the person they rely on to make every moment smooth and enjoyable, from handling transactions and offering local insights to creating a warm, welcoming environment that makes them feel at home.

What You'll Do:

Welcome Guests:

Be the friendly face that sets the tone for a memorable stay.

Recognize Loyal Guests:

Acknowledge Rewards Club members and returning guests, both in person and over the phone.

Manage Bookings:

Assist with reservations, suggest upgrades, and inform guests of ways to enhance their experience.

Handle Payments:

Process cash and credit transactions accurately and securely.

Check Guests In and Out:

Start and end every stay smoothly by verifying IDs, issuing room keys, and addressing requests.

Anticipate Guest Needs:

Record preferences and manage guest messages, requests, questions, and concerns.

Provide Local Expertise:

Help guests with bill inquiries and local recommendations, and escalate concerns to management when necessary.

Prioritize Safety:

Follow safety protocols, report incidents, and wear any required protective gear.

Support Your Team:

Step in on other tasks as needed to support colleagues.

Stock and Track Marketplace Items:

Restock the marketplace each shift and conduct inventory twice weekly for management.

What We're Looking For:

Great Communicator:

Able to handle both guest concerns and compliments with ease.

Problem-Solver:

Turn challenges into positive experiences for guests.

Tech-Savvy & Literate:

Confident in reading, writing, basic math, and computer skills.

Flexible Schedule:

Available to work nights, weekends, and holidays as required.

Educational Background:

High school diploma or equivalent; a degree is a plus but not required.

Experience Preferred:

At least one year in a front desk or guest services role is ideal.

Physical Strength:

Able to lift, push, and pull items up to 50lbs (23 kg), with occasional bending and kneeling.

Organized & Tidy:

Keep the front desk organized, assist with lobby cleanliness, and maintain a stocked and orderly marketplace.

Work Remotely:

No

Job Types: Full-time, Part-time

Pay: $12.00 - $14.00 per hour

Benefits:

Employee discount Flexible schedule
Education:

High school or equivalent (Required)
Experience:

Hotel: 1 year (Required)
Shift availability:

Day Shift (Required) Night Shift (Required) Overnight Shift (Required)
Ability to Commute:

Memphis, TN 38105 (Required)
Work Location: In person