Job Description

As a chiropractic receptionist, you will be the first point of contact and play an essential role in creating a welcoming and supportive environment. Your primary responsibility is to greet patients, schedule appointments, answer correspondence and process payment information. Other duties are to perform data entry and perform administrative tasks as needed.

Be familiar with the business' offerings, pricing and treatment modalities. Familiarize yourself with HIPPA compliance, it's a foundational building block of the front desk position.

Must be able to coordinate and track a variety of details to provide a seamless patient experience. Excellent work ethic, enjoy multitasking and staying organized, be flexible, and understand the importance of a positive, courteous and professional attitude in the workplace.

Great attention to detail and clear communication with patients as well as staff are vital.

Essential Job Responsibilities:

Manages the lobby as needed - cleaning, stocking, managing retail, etc. Prepares the office for the day including, but not limited to the patient kiosk, coffee cart, etc. Greets patients and visitors and assists them as appropriate. Phones or page employees to meet visitors, directs visitors to appropriate waiting areas, and appropriately and courteously screens solicitors for relevance to organization needs. Explains financial obligations to the patients or responsible parties and collects balances as required. Preps physicians' schedules/charts for eligibility days in advance. Communicates daily scheduling changes to clinical staff. Registers and updates patients' personal information as well as keeps them on their treatment plans. Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Keeps patient appointments on schedule by notifying the provider of the patient's arrival; reviewing service delivery compared to schedule; reminding the provider of service delays. Maintains patient accounts by obtaining, recording, and updating personal and financial information. Maintains operations by following policies and procedures; reporting needed changes. Must exercise utmost diplomacy and tact to provide excellent customer service for patients; Practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements. Uses customer service principles and techniques to deal with patients calmly and pleasantly. Submitting needed purchase orders to the office manager for approval in a timely manner.
Position will be cross-trained where appropriate. Other duties as assigned.

Job Type: Full-time

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

401(k) Dental insurance Vision insurance
Experience:

Front Desk/Reception: 1 year (Required)
Work Location: In person