Job Description

Job Overview

Join our dynamic team as a Front Desk Receptionist/Guest Services professional! In this pivotal role, you will be the welcoming face of The Wax Strip providing exceptional customer service and guest support. You will manage front desk operations, engage with guests, and ensure a smooth flow of communication throughout the salon. If you thrive in a fast-paced environment and enjoy interacting with people, this is the perfect opportunity for you!

What you'll do

Greet and assist guests with a warm and friendly demeanor, creating a positive first impression. Manage multi-line phone systems to answer calls, direct inquiries, and provide information promptly. Provide customer support by addressing guest concerns and resolving issues efficiently. Demonstrate proficiency in computer skills through Meevo our salon software. Efficiency in appointment scheduling, service transactions, and correspondence. Collaborate with team members to enhance guest experiences and maintain organized and structured front desk operations.

Basic qualifications

Strong organizational skills with the ability to multitask effectively in a busy environment. Excellent phone etiquette and communication skills to interact professionally with guests and colleagues.

Preferred qualifications

Strong communication skills, Attention to detail, organization, multitasking, time management, and a positive supportive and cooperative attitude.

Why you'll love it here

We are dedicated to providing an environment where our employees can flourish both personally and professionally. Our commitment extends beyond the workplace, offering benefits that support your overall well-being through flexible schedules and shorter work shifts offering both half and full day work shifts.

Our benefits include:

Competitive pay structure Opportunities for growth and development Comprehensive health, vision, and dental insurance to full time employees Sales Bonuses and commission on sales

About us

As part of our vibrant team, you will play an essential role in delivering outstanding customer service that enriches the experiences of our guests. We believe in creating a positive environment where every employee feels valued and empowered to contribute their best.

Job Types: Full-time, Part-time

Pay: $13.00 - $16.00 per hour

Expected hours: 20 - 32 per week

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Retirement plan Vision insurance
Work Location: In person