Job Description

Position Overview:

The Front Desk Receptionist at Charleston Head Spa serves as the first and last point of contact for our guests, embodying the warm, luxurious, and professional atmosphere of our spa. This role is essential in ensuring an exceptional client experience through outstanding communication, organizational skills, and attention to detail.

Duties:

Greet all guests warmly, creating an inviting and calm environment from the moment they arrive. Manage client check-in and check-out seamlessly, ensuring accurate intake and outtake processes. Answer phones and respond to emails promptly and courteously, providing detailed information about services and addressing inquiries. Maintain and update the appointment calendar (Vagaro), including booking, rescheduling, and confirming appointments. Monitor daily schedules for service providers to ensure proper flow and room turnover. Confirm upcoming appointments and follow up with clients who have not yet confirmed. Handle retail transactions and manage product inventory at the front desk, including restocking shelves and returning unpurchased items to display. Assist in monitoring daily spa operations, including tracking client flow and communicating updates to service providers and management. Process payments accurately and handle cash, credit card, and gift card transactions.

Skills

Prior experience in a customer service or front desk role, preferably in a spa, salon, or hospitality environment. Strong communication and interpersonal skills; able to handle sensitive client situations with professionalism and grace. Proficiency with scheduling software (experience with Vagaro is a plus). Detail-oriented and highly organized, able to multitask in a fast-paced setting. Passionate about wellness, beauty, and providing an elevated guest experience.
Job Type: Part-time

Pay: From $17.00 per hour

Expected hours: 20 - 26 per week

Work Location: In person