Job Description

Connecticut Institute for Communities, Inc.

Description:

CIFC Health is looking to fill multiple positions of Front Desk Patient Registrar in multiple Departments.

Patient Registrars have direct patient interaction and must have excellent phone, communication and computer skills (late afternoon / early evenings & some Saturday morning hours required).

Summary: This is the first person to greet patients at CIFC Health. This position is filled by employees who are comfortable interacting with the public, organized and able to assist patients in completing introductory information such as registration, insurance coverage and demographics. The Registration Specialist greets, instructs, directs and schedules patients and visitors. The Registration Specialist serves as a liaison between the patient and the medical support staff. The Registration Specialist answers calls, schedules appointments and maintains the schedule for the department.

CIFC is a dynamic community development organization, that is committed to strengthening communities and developing our employees. We offer tuition reimbursement and growth opportunities, in addition to paid time off, paid holidays, health insurance and retirement plan.



Essential Job Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or abilities required.

• Responsible for greeting patients in cheerful manner. Assist patients in a way to make their visit to the Center relaxing and productive.
• Responsible for answering the telephone in a cheerful and polite manner. Responsible screening the incoming calls, taking appropriate messages, and transferring calls when appropriate.
• Responsible for screening phone calls to determine the appropriate scheduling of an appointment and how much time is needed.
• Responsible for accurately scheduling follow-up appointments, diagnostic testing, and referrals to other providers.
• Collect all deductibles and co pays from patients according to payer guidelines and discount levels.
• Ensure all encounter forms are accounted for at the end of the day by reconciling the day\'s schedule with encounter forms collected.
• Count and balance the day\'s collections with encounter forms.
• Provide outstanding comprehensive service to patients in the Health Center or over the telephone when registering, scheduling, or assisting them with health insurance and/or billing questions.
• Responsible for working with the patient to ensure accurate and complete demographic and insurance information into the computer database and for the patient\'s medical record.
• Collect copies of required identification and financial documents along with all required signatures.
• Confirms that household assessment has been done for all self-pay patients the day of their appointment and, if not, notifies patient to inform them of what they will need to present in order to determine their eligibility.
• Exhibits service excellence behaviors that create a compassionate and caring experience for every patient.
• Keeps current with knowledge of state and federal programs for medical coverage, documents required, self pay guidelines, outside resources, referral options and services outside of the CIFC Health.
• Processes and tracks DSS/Husky applications as needed.
• Fulfills specific quantifiable performance goals as established by the Practice Administrator in consultation with the Billing & Operations Manager and the employee.
• Oversee waiting area to monitor patient flow. Let patients know if there\'s going to be a wait because of unforeseen circumstances.
• Responsible for completing the day to day tasks in an appropriate and professional manner focusing on patient satisfaction.
• Responsible for making reminder calls as well as no show calls.
• Enter patient\'s email for portal.
• Help patient choose a clinician.
• Orient patient to CIFC Health.
• Responsible for facilitating transfer of records.
• Distribute HIPPA policy.
• Distribute office policy.
• Enter demographic information based on facility and reporting requirements
• Ensure patients receive print out of visit summary.
• Perform clerical duties such as making copies, faxing and scanning and sorting through daily mail.
• Performs all other related duties as assigned.
• Current (annual) TB screening is required of all employees.

SUPERVISION: Works under supervision of Department Admin or Designee. Supervision is received through personal conferences, general observation of work in progress and periodic review by supervisor of completed work.

JOB GRADES: Registration Specialist I, Registration Specialist II, Registration Specialist III, etc. are assigned based on years of service, other experience, and qualifications.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

• Work areas are inside a climate-controlled environment with moderate background noise.
• May be exposed to hazardous materials and blood borne pathogens found in general medical practice.
• 95% inside, 5% outside the Center.
• All CIFC Health facilities are smoke-free environments.

JOB SPECIFIC PHYSICAL DEMANDS: While performing the duties of this job, the employee is required to sit for long periods of time, talk, hear, write, operate a keyboard, visual acuity to read small print and view a computer monitor, reach to the top of a five drawer filing cabinet and lift boxes of not more than 30 lbs. Duties also require standing, sitting, stooping and walking.

EQUIPMENT USED: Computer, printer, calculator, telephone, facsimile, copier, scanner, EMR, and Microsoft suite.

COMPLIANCE: This position requires compliance with CIFC Health\'s written standards, including its Compliance Program and all organizational policies and procedures (Written Standards). Such compliance will be considered as part of the employee\'s regular performance evaluation. Failure to comply with CIFC Health\'s Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or CIFC Health\'s Written Standards, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with the CIFC Compliance Policy & Plan and the CIFC Employee Manual.

COMMITMENT: At CIFC Health, we are committed to providing quality medical care and treatment that is coordinated and centered on the patient\'s specific needs. We are recognized as a Patient Centered Medical Home and provide health care in a setting where patients are at the center of their care team. All employees of the Center are part of the patients care team and contribute to the team approach of promoting access, continuous, comprehensive care and work to provide quality improvement in the care provided to their patients. Requirements:

Requirements:

• Minimum High School Diploma or equivalent, AA preferred.
• Previous medical office experience preferred.
• Computer experience is required, experience with electronic medical records are preferred.
• Applicants with multiple language capabilities (English, Spanish, and/or Portuguese) are preferred.

Health Requirements:

• Recent documentation free of communicable diseases (i.e. TB and COVID); and
• Recent fit for duty examination.

Competitive compensation, plus comprehensive fringe benefits package including health care coverage and retirement program.

CIFC is an Equal Opportunity Employer/Provider.

PI225693461

Connecticut Institute for Communities, Inc.