Job Description

Min Compensation: USD $58,000.00/Yr. Max Compensation: USD $71,250.00/Yr. Overview:
Why We Need Your Talents:
Step into a leadership role where every day brings new opportunities to inspire excellence and deliver unforgettable guest experiences. As the Front Office Manager, you'll be at the heart of hotel operations--leading a team with energy and precision, coordinating schedules, and ensuring seamless front desk performance.
Your communication skills will shine as you collaborate across departments, engage with guests, and support your team in a fast-paced, high-touch environment. This role is perfect for someone who thrives under pressure, embraces challenges, and is passionate about hospitality.
With a focus on continuous improvement, you'll drive guest satisfaction, elevate employee engagement, and contribute to the financial success of the department. If you're ready to lead with purpose and make a lasting impact, this is the role for you.
Responsibilities:
Where You'll Make an Impact:

• Supervise and train Hotel Front Office Staff including Assistant Front Desk Office Managers, Guest Service Agents, Rooms Control Agents, Night Auditors, and Bell Persons.
• Ensures compliance with all Front Office policies, standards and procedures.
• Oversee daily Front Desk Operations and ensure a welcoming environment.
• Ensure exceptional Guest Experience.
• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
• Developing and managing the Front Office budget.
• Ensuring the safety and security of Team Members and guests.
• Collaborate with sales and player development teams to maintain the highest occupancy level.
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Participate in the hiring process of Front Office staff to ensure the best selection.
• Review staffing levels and delegate assigned responsibilities.
• Coordinate with other departments to ensure smooth Hotel operations.
• Other duties as assigned.

Skills to Help You Succeed:

• Able to read and interpret instructions and directions for guests.
• Able to communicate without impediment with guests and staff in all areas relating to guest service.
• Profound experience in customer service? office management and basic bookkeeping procedures.
• Good organizational? multitasking and problem-solving skills.
• Strong communication and interpersonal skills.

Qualifications:
Must-Haves:

• High School education or equivalent
• Five (5) to seven (7) years of experience in a high volume hotel, front office, reservations or room division management with a 4-year degree in a related field or equivalent work experience.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements:

• Lifting and carrying to 50lbs
• Pushing/Pull up to 100lbs
• Some Bending/kneeling
• Frequent walking and standing
• Some Sitting
• Climbing steps

What We Offer:
Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:

• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Generous retirement savings options
• Paid Time Off
• Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!
Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Skills Required