Job Description

Front office medical receptionist serves as initial interface for patients. Employee responsible to ensure patient makes a smooth transition into clinical visit. Responsible to ensure patient information and demographics are entered quickly and correctly. Providing accurate and professional telephone support for incoming calls from patients, medical offices, and vendors. Responsibilities will include various office administrative tasks such as document scanning, spreadsheet entry, making reminder calls, answering busy multi-line phone system and managing clinic scheduling.

Responsibilities and Duties

Serve as the first point of contact for the practice and greet patients and visitors as they arrive for visit

Answer a busy multi-line phone system with a friendly and professional tone and direct callers to the appropriate department

Manage multiple front office tasks. Be flexible and proactive as clinic demands shift on a regular basis.

Support office services and programs and can effectively communicate a description to prospective Clients

Assist management with clerical duties and support functions

Understand all services and appointment types. Effectively make and adjust patient appointments for an optimal schedule.

Learn office EHR system and perform system entry with minimal error

Perform insurance verification

Complete Prior Authorizations

Review new patient packets for accuracy

Scan Documents into EHR system

collect Copays, Prepare end of shift reports

Maintain reception workstation in a neat and organized manner; confidential documents must be safe guarded and out of public view

Act as a liaison for the patients and Staff at Life Net Services

Understanding of when to escalate calls to physicians/office manager/ etc

Keep front area, bathrooms neat and tidy at all times

Copy medical information as requested following proper procedures

Distribute mail and handle routine correspondence

Distribute incoming reports and correspondence and files in patient charts or presents to professional staff

Cross train to perform back-office duties when needed ie: collection of Urine, Vitals

Other duties as assigned

Qualifications and Skills

Ability to handle confidential and sensitive information.

Ability to communicate effectively on the telephone.

Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.

Ability to work quickly and multi-task.

Ability to exercise good judgment

Ability to demonstrate quality customer service.

Knowledge of modern office equipment and procedures. Previous EMR experience preferred

Strong verbal and written communication skills

Attentiveness to detail

Must be dependable'

Job Types: Full-time, Part-time

Pay: From $12.00 per hour

Work Location: In person