Job Description

Job Summary

We are seeking a dynamic and friendly Front Desk Receptionist to be the welcoming face of our healthcare facility. In this vital role, you will serve as the first point of contact for patients, visitors, and staff, ensuring a smooth and efficient front office operation. Your energetic approach and excellent communication skills will help create a positive environment while managing administrative tasks with precision. This position offers an exciting opportunity to contribute to patient care coordination, office management, and healthcare documentation processes. The ideal candidate is organized, detail-oriented, and passionate about delivering exceptional patient service.

Duties

Greet patients and visitors warmly, providing outstanding customer service and guiding them through check-in and check-out procedures Verify insurance coverage and perform insurance eligibility verification using systems such as Epic, Meditech, Athenahealth, or other EMR (Electronic Medical Record) systems Schedule appointments efficiently utilizing medical scheduling software and multi-line phone systems Answer incoming calls promptly with professional phone etiquette; direct calls appropriately or take detailed messages Manage patient intake forms, update medical records, and ensure accurate documentation review in compliance with HIPAA regulations Assist with billing procedures including basic medical billing tasks, CPT coding, ICD-9/ICD-10 coding, and Medicare claims processing Maintain organized filing of medical records and office documents; ensure confidentiality of health information management in accordance with HIPAA standards Support administrative functions such as office management, filing, data entry (including 10 key typing), and clerical support using Microsoft Office applications Coordinate with clinical staff for care plans and documentation review to facilitate seamless patient flow Manage front desk operations including handling inquiries related to insurance verification, appointment rescheduling, and patient follow-up

Skills

Proven experience in a medical office setting or healthcare environment . Knowledge of EMR systems such as Epic, Meditech, eClinicalWorks, Athenahealth, Dentrix or Eaglesoft is highly desirable Familiarity with medical terminology, ICD-9/ICD-10 coding, CPT coding, and medical billing processes Strong understanding of HIPAA regulations and health information management practices Excellent customer service skills with the ability to handle multi-line phone systems professionally Bilingual abilities are a plus to serve diverse patient populations effectively Proficiency in computer skills including Microsoft Office Suite (Word, Excel) and electronic health record (EHR) systems Ability to perform accurate typing at 10-key speed for data entry tasks Exceptional organizational skills for managing medical records, appointment schedules, and administrative paperwork Attention to detail in documentation review and insurance verification processes Effective communication skills for liaising between patients, providers, insurance companies, and team members
Join our team as a Front Desk Receptionist where your enthusiasm and professionalism will make a meaningful difference in patient experiences. We value your dedication to excellence in healthcare support roles!

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

Paid time off
Work Location: In person