Job Description

Overview

We are seeking a dynamic and welcoming Front Desk Agent to serve as the first point of contact for patients, visitors, and healthcare professionals within a busy medical facility. This vital role combines exceptional patient service with efficient administrative support, ensuring smooth operations at the front desk. The ideal candidate will bring enthusiasm, professionalism, and a keen eye for detail to create a positive experience for everyone who walks through our doors. This paid position offers an exciting opportunity to contribute to high-quality patient care in a fast-paced healthcare environment.

Duties

Greet patients, visitors, and staff warmly, providing excellent customer service and guiding them through check-in procedures Verify patient identities and appointments, ensuring accurate intake and registration processes Collect and document basic health information, and insurance details using Electronic Health Record (EHR) systems Assist with patient inquiries, scheduling appointments, and managing wait times efficiently Support medical staff by preparing patient charts, updating records, and facilitating communication between departments Maintain confidentiality of sensitive patient information in compliance with healthcare regulations Manage incoming calls promptly, directing inquiries to appropriate departments or personnel Assist with administrative tasks such as filing, data entry, and processing paperwork related to patient care Support clinical staff with basic procedures like taking vital signs or preparing patients for examinations when needed Ensure the front desk area remains organized, clean, and welcoming at all times

Skills

Strong knowledge of medical terminology, anatomy, physiology, and basic life support principles Experience working in hospital or outpatient clinic environments Familiarity with EHR systems and ICD coding for accurate documentation and billing processes Ability to perform intake assessments Knowledge of inpatient and outpatient workflows across various specialties such as dermatology, internal medicine, geriatrics, medical-surgical units, or hospital medicine Excellent communication skills with a focus on patient service excellence Ability to handle multiple tasks efficiently while maintaining attention to detail under pressure Basic understanding of medication administration procedures when supporting clinical staff
Join us as a Front Desk Agent to make a meaningful impact on patient experiences while developing your career in healthcare support. We value energetic individuals eager to contribute their skills in a supportive environment dedicated to exceptional patient care.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Expected hours: No more than 40 per week

Benefits:

Paid time off
Work Location: In person