Job Description

Job Summary

As a Front Desk Manager, you will be the vibrant face of our organization, ensuring that every visitor and team member experiences exceptional service from the moment they walk through our doors. You will lead a dynamic front desk team, manage daily operations, and create a welcoming atmosphere that reflects our commitment to excellence. Your role will involve multitasking in a fast-paced environment while maintaining a high standard of professionalism and efficiency.

What you'll do

Oversee daily front desk operations, ensuring smooth check-in and check-out processes for guests and clients. Provide outstanding customer service by addressing inquiries, resolving issues, and anticipating needs. Manage multi-line phone systems to handle incoming calls promptly and professionally. Maintain accurate records through data entry, filing, and bookkeeping tasks using QuickBooks and Microsoft Office applications. Coordinate calendar management for appointments, meetings, and events to optimize scheduling efficiency. Train and mentor front desk staff to enhance their skills in customer support and office management. Utilize Google Workspace for effective communication and collaboration with team members. Conduct regular audits of front desk procedures to ensure compliance with company policies.

Skills

Proficient in QuickBooks for financial tracking and reporting. Strong experience in front desk operations within a customer-focused environment. Excellent organizational skills with the ability to manage multiple tasks efficiently. Bilingual proficiency is a plus, enhancing communication with diverse clientele. Solid clerical experience with attention to detail in proofreading documents and data entry tasks. Exceptional phone etiquette that reflects professionalism in all communications. Familiarity with medical or dental receptionist duties is advantageous but not required. Demonstrated time management skills to prioritize tasks effectively in a busy setting.

Why you'll love it here

We are dedicated to fostering an environment where our people can thrive both personally and professionally. Our commitment extends beyond just work; we provide support that enhances your overall well-being during key moments in your life.

Our benefits include:

Comprehensive health benefits that prioritize your physical and mental wellness. Opportunities for professional development and career advancement within the organization. A supportive team culture that values collaboration and innovation. Join us as we create memorable experiences for our clients while building a vibrant community at the front desk!
Job Types: Full-time, Part-time

Pay: $12.00 - $15.00 per hour

Expected hours: No less than 15 per week

Benefits:

Employee discount
Work Location: In person