Job Description

SUMMARY

Our Guest Services Department is looking to fill several guest services internships for summer 2026. Hospitality or related majors are encouraged to apply. This position checks guests into hotel rooms, acts as a resort ambassador with each guest, completes operations at the front desk, and maintains Grand Traverse Resort & Spa guest service standards and operational procedures.



ESSENTIAL DUTIES AND RESPONSIBILITIES

Welcome/bid farewell to guests Utilize 4 Diamond Verbiage Check in/Check out guests Maintain guest accounts Be knowledgeable of all resort activities Anticipate guest concerns/problems and deal with them before they become complaints Handle complaints with empathy and courtesy Handle all incoming telephone calls, paging system and guest messages Follow all safety and emergency policies and procedures Maintain par stock of office supplies/ordering when necessary Clean and maintain work area Assist with PBX duties as needed Maintain a good rapport with fellow employees and reflect positive attitude Complete all assignments requested Maintain open line of communication with supervisor Must follow proper grooming and dress standards set forth by the Employee Handbook Must understand and abide by environmental practices of the resort Other duties as assigned

EDUCATION/EXPERIENCE

Relevant experience or experience with customer service MUST BE currently enrolled at a University, College, or Community College and receive college credit for the Internship

ADDITIONAL INTERNSHIP RESPONSIBILITIES

Attend bi-weekly intern meetings and committee meetings Complete internship projects Work a flexible schedule, 30-40+ hours per week

OTHER SKILLS AND ABILITIES

Excellent guest service skills High energy level Good oral and written communication skills Detail oriented Ability to type and input data into a computer

SUPERVISORY RESPONSIBILITIES (If applicable)

N/A



TYPICAL PHYSICAL DEMANDS

Employee must be able to stand for long periods of time and lift up to 25lbs.



TYPICAL MENTAL DEMANDS

The ability to work unsupervised for long periods of time Handle multiple tasks simultaneously Work well under pressure is a must

WORKING CONDITIONS

This position requires one to be indoors. Individual may have to cope with varying noise levels. Must be able to work flexible hours including days, evenings, weekends and holidays.



COMMENTS

Native American Preference will apply. Must be able to pass a background investigation and a drug test as a condition of employment. Must be able to work flexible hours and take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality.



The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered an equivalent in lieu of stated minimums require prior approval of the Director of Human Resources.