Job Description

Job Overview:

We are seeking a skilled Front Desk Manager to oversee daily operations at our hotel. The ideal candidate will be responsible for ensuring guest satisfaction, managing staff, and maintaining the overall efficiency of the hotel.

Duties:

- Manage all aspects of the hotel including operations, finances, and guest services
- Oversee staff scheduling, training, and performance evaluations
- Ensure compliance with health and safety regulations
- Develop and implement strategies to meet financial goals
- Handle guest inquiries and complaints in a professional manner
- Coordinate with vendors and suppliers for hotel needs
- Conduct regular inspections to ensure quality standards are met

Skills:

- Proficiency in phone systems for reservations and guest services
- Strong customer service orientation
- Knowledge of human resources practices for staff management
- Experience in budgeting and financial management
- Exceptional guest services skills to enhance customer experience
- Leadership abilities to guide and motivate staff effectively
- Familiarity with night audit processes for end-of-day financial procedures
- Background in hospitality industry practices and standards
- Ability to supervise and delegate tasks efficiently
- Bilingual proficiency is a plus for effective communication with diverse guests

This position offers a competitive salary commensurate with experience. If you have the required skills and are looking to lead a dynamic team in the hospitality industry, we encourage you to apply.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

Employee discount Flexible schedule Paid time off
Ability to Commute:

Madison, WI 53704 (Preferred)
Ability to Relocate:

Madison, WI 53704: Relocate before starting work (Preferred)
Work Location: In person