Job Description

Job Summary

Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks, and communicates this information to the appropriate hotel personnel. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property.

Duties and Responsibilities:

1. Registers guests and assigns rooms. Accommodates special requests whenever possible.

2. Assists in pre-registration and blocking of rooms for reservations.

3. Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures

4. Understands room status and room status tracking.

5. Knows room locations, types of rooms available, and room rates.

6. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

7. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.

8. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

9. Knows how to use front office equipment. Opera software knowledge is a plus.

10. Processes guest check-outs

11. Posts and files all charges to guest, master, and city ledger accounts.

12. Follows procedures for issuing and closing safe deposit boxes.

13. Uses proper telephone etiquette.

14. Uses proper mail, package, and message handling procedures.

15. Coordinates guestroom maintenance work with the engineering and maintenance division.

16. Reports any unusual occurrences or request to the manager or assistant manager

17. Knows all safety and emergency procedures. Is aware of accident prevention policies.

18. Maintains the cleanliness and neatness of the front desk area, back of house and front of house areas.

19. Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

MOST OF ALL, HAVE A GREAT ATTITUDE! WARM, GENUINE, FRIENDLY, HELPFUL, TEAM PLAYER, WITH A "CAN DO" ATTITUDE!

Thank you for looking! Good luck!

Qualifications
- Excellent customer service skills with a focus on guest satisfaction
- Previous experience in front desk operations, preferably in a hotel setting
- Proficiency in using multi-line phone systems and demonstrating proper phone etiquette
- Familiarity with any hotel PMS system is a plus
- Strong communication skills and ability to handle guest relations effectively
- Knowledge of hospitality industry practices and standards
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off
Application Question(s):

Are you available to work on holidays, and weekends, including Sundays?
Experience:

Hotel: 1 year (Preferred) Front desk: 1 year (Required) Hospitality: 1 year (Preferred) Customer service: 1 year (Required)
Shift availability:

Day Shift (Required) Night Shift (Required) Overnight Shift (Preferred)
Ability to Commute:

Saint Peters, MO 63376 (Required)
Work Location: In person