Job Description

Looking for a Friendly, kind, coachable, organized person with the ability to work with urgency, attention to detail and heart for service to act as the first point of contact for customers who visit our salon or contact us to learn about our beauty services. Front desk coordinator responsibilities include scheduling services, greeting customers upon their arrival, answering clients' questions about services via phone, email or in person and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand. Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.

Responsibilities

Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival Book and confirm appointments via phone and email Process transactions (cash and credit cards) and issue receipts Offer beverages and chat with clients who are in the waiting area Welcome walk-ins, answer questions about services and schedule appointments based on availability Inform clients about new services and discounts Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards) Update client records with contact and billing details, appointments and services offered Maintain a tidy salon and reception area Order business cards, brochures and stationery as needed

Skills

Proven work experience as a Salon Receptionist, Front Desk Representative or similar role Hands-on experience with office equipment, like printers and POS systems Familiarity with processing transactions Excellent communication abilities (verbal, phone and email) with a customer service attitude Solid organization and record-keeping skills An ability to remain calm under stressful circumstances High School diploma
Job Type: Part-time

Pay: $17.00 - $22.00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance
Education:

High school or equivalent (Required)
Work Location: In person