Job Description

About the Role

One Waterfront Towers is seeking a professional

Concierge (Front Desk)

to join our Resident Services team. As the first point of contact for residents and guests, the Concierge plays a vital role in ensuring safety, comfort, and community satisfaction. This position is ideal for individuals with a strong customer service background who thrive in a luxury residential or hospitality environment.

Key Responsibilities

Greet residents and guests with professionalism and courtesy Provide concierge-level services, including directions, amenity reservations, and service coordination Manage parcel, food, and vendor deliveries, as well as move-in/move-out scheduling Monitor and inspect common areas and amenities for proper use and cleanliness Identify and report security or safety concerns promptly Maintain accurate daily logs and support communication with management, security, and maintenance teams Uphold One Waterfront Towers' standards of service excellence and confidentiality
Qualifications

Experience:

1+ year in customer service, hospitality, or related field preferred Luxury residential or hotel experience desirable

Skills & Abilities:

Strong communication and interpersonal skills Ability to stay calm under pressure and resolve issues effectively Proficiency with Microsoft Outlook, Word, and basic office technology Professional demeanor and attention to detail

Education:

High school diploma or equivalent required
Physical & Schedule Requirements

Ability to stand/walk for extended periods (up to 8 hours per shift) Ability to lift up to 40 lbs. occasionally Must be flexible to work evenings, weekends, and holidays
Compensation & Benefits

$15.00 - $18.00 per hour (based on experience) Company-paid Medical, Dental, and Vision (for full-time employees) Paid Time Off
How to Apply

If you are a service-oriented professional with a passion for hospitality and community, we encourage you to apply today and become part of the One Waterfront Towers team.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance
Work Location: In person