Job Description

Bella Aesthetics | Cambridge, MA

Immediate Opening | Tuesday-Saturday

Bella Aesthetics is a high-end, fast-growing medical aesthetics practice. We specialize in advanced injectables, skin rejuvenation, IV therapy, and luxury facial experiences. Our brand is built on

clinical excellence, elevated client care, and results-driven beauty

.

We are seeking a

Front Desk & Client Experience Coordinator

who is polished, warm, highly organized, sales-savvy, and thrives in a luxury, fast-paced medical spa environment. This role is the heartbeat of our practice -- you set the tone for every client's experience.

If you love beauty, aesthetics, people, and performance-based growth, this role is for you.

Who You Are

You are confident, detail-oriented, polished, and love helping clients look and feel their best. You thrive in a professional environment where luxury service, efficiency, and positivity matter.

You must be:

A

self-starter

with strong leadership energy

Warm, engaging, and polished

in appearance and communication Comfortable

selling treatments, memberships, and packages

Highly organized and excellent with numbers, systems, and follow-up Tech-savvy and quick to learn new software Calm under pressure and excellent at solving problems
We move fast, laugh often, and take our work seriously -- but never ourselves.

Qualifications

1-2+ years in medical spa, dermatology, plastic surgery, or high-end client service

Strong sales and customer service background

Comfortable discussing pricing, packages, and closing sales Excellent written and verbal communication Proficient with Microsoft Office and scheduling systems Experience with Boulevard, Vagaro, Mindbody, or similar software (preferred) Experience with

Alle, CareCredit, Cherry, or Aspire

is a plus Highly professional, well-groomed, and brand-aligned appearance

Daily Responsibilities

You are the

first impression

and the

final touch

of every Bella Aesthetics visit.

Client Experience & Front Desk

Warmly greet all clients and ensure a luxury experience from arrival to checkout Check in and check out all clients with accurate payments and documentation Answer phones, texts, and online inquiries with professionalism and warmth Schedule, confirm, reschedule, and optimize provider calendars Follow up with new leads, consult requests, and post-visit clients
Sales & Revenue Support

Educate clients on treatments, packages, memberships, and promotions Confidently present pricing, financing, and loyalty programs Help convert inquiries into booked appointments Promote seasonal specials, memberships, and retail products
Administrative & Operations

Prepare provider schedules and charts daily Maintain organized electronic and paper records Ensure all consent forms, intakes, and documentation are complete Perform daily close-out reports and reconcile payments Support inventory tracking and supply orders Communicate updates and issues clearly with providers and the owner
Team Support

Assist RNs, injectors, estheticians, and IV staff so the day flows smoothly Communicate schedule changes, delays, and client needs Maintain a positive, professional team environment

Schedule

Tuesday - Saturday

In-person at Bella Aesthetics in Cambridge, MA

Compensation

$18 - $24 per hour

Plus:

Commission & performance bonuses Employee discounts on treatments & skincare Paid time off Health, dental & vision insurance 401(k) & FSA options Growth opportunities within Bella Aesthetics
Job Type: Part-time

Pay: $18.00 - $24.00 per hour

Expected hours: 18 - 22 per week

Benefits:

Employee discount Flexible schedule Paid time off
Work Location: In person