Job Description

The opportunity
Delaware North Parks and Resorts is hiring full-time and part-time Front Desk Clerks to join our team at The Westin Buffalo in Buffalo, New York. As a Front Desk Clerk, you must be friendly, outgoing, and customer-service focused when interacting with guests, so making a great impression is crucial. If engaging with guests is your forte, your next career move has arrived; apply now and join our team.
Pay $17.50 - $18.50 / hour
Information on our comprehensive benefits package can be found at .
What we offer
Join our collaborative team at the Westin in downtown Buffalo, New York. Our busy, four-diamond hotel will give you the opportunity to meet people from around the world and work with a supportive team focused on career development.

• Health, dental, and vision insurance*
• 401k with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Free shift meal
• Free parking
• 30% discount at Jake's Cafe
• Discounted room rates for employees, friends, and family
• Generous Marriott discounts
• Referral bonus - earn $200 for each eligible referral
• Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide

*Available for full-time, year-round team members
What will you do?

• Greet and register guests via a centralized registration system and coordinate with housekeeping as needed.
• Manage cash and credit card transactions while keeping accurate paperwork.
• Resolve small guest issues immediately, delivering items to guests as needed.
• Monitor and balance the daily figures, post room and tax charges on guest accounts.

More about you

• Good interpersonal communication skills in person and by phone and previous customer service experience is beneficial.
• Ability to multitask, function in a professional manner under pressure from guests and supervisors.
• No high school diploma or GED required.
• Previous customer service experience preferred.
• Previous front desk experience preferred.

Physical requirements

• Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts.

Shift details
Weekends
Holidays
OT as needed
Days
Evenings
Who we are
Delaware North operates the Westin Buffalo, situated within the company's global headquarters building in Buffalo, New York. The luxury lifestyle hotel offers well-appointed guest rooms, a state-of-the-art fitness center, complimentary Wi-Fi, and two signature onsite restaurants, Patina 250 and Jake's Cafe. Delaware North operates this top-rated, AAA Four Diamond hotel, dating back to 2019. Team members employed at the Westin Buffalo receive Marriott travel discounts world-wide.
Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.
Together, we're shaping the future of hospitality - come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

Skills Required