Job Description

Job Summary

The Tru by Hilton in Sterling Heights, MI is looking for a Guest Service Representative for our 7 am - 3 pm shift. We are looking for talented, helpful, friendly, motivated team players who demonstrate a 100% commitment to providing the best possible experience for our guests.

Responsibilities and Duties

Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake up calls, and advise guest of any messages. Process all guest check-ins and assign rooms. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications. Report accidents, injuries, and unsafe work conditions to the manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Qualifications and Skills

1 year of hotel front desk required.

Job Type: Full-time

Pay: $15.00 per hour

Work Location: In person