Job Description

Job Overview

We are seeking a professional and personable Front Desk Clerk to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, ensuring a welcoming and efficient check-in and check-out process. This role requires excellent customer service skills, strong communication abilities, and a thorough understanding of hotel operations. Experience in hospitality management, guest relations, and hotel management is highly valued. Bilingual skills are a plus to assist a diverse guest base. The Front Desk Clerk plays a vital role in maintaining guest satisfaction and supporting overall hotel operations.

Responsibilities

Greet guests warmly upon arrival and provide a positive first impression Manage guest check-in and check-out procedures efficiently using multi-line phone systems Handle guest inquiries, requests, and complaints with professionalism and courtesy Maintain accurate reservation records and update guest information in the system Assist with night audit procedures to ensure financial accuracy at the end of shifts Provide information about hotel amenities, local attractions, and services to guests Coordinate with housekeeping and maintenance departments to address guest needs promptly Ensure adherence to phone etiquette standards when communicating with guests and vendors Manage guest accounts, process payments, and handle billing inquiries Support other front desk duties as needed to ensure smooth hotel operations

Skills

Proven experience in hospitality management or hotel front desk operations Strong customer service skills with the ability to handle diverse guest needs Excellent communication skills, both verbal and written; bilingual abilities are preferred Familiarity with hotel management software and multi-line phone systems Ability to work efficiently in a fast-paced environment during night shifts or peak hours Knowledge of resort operations, guest services, and hospitality best practices Professional appearance and demeanor with strong phone etiquette skills Ability to manage multiple tasks simultaneously while maintaining attention to detail
This position offers an engaging opportunity for individuals passionate about hospitality and guest relations to contribute to an exceptional guest experience.

Job Types: Full-time, Part-time

Pay: $13.00 - $16.00 per hour

Benefits:

Employee discount
Work Location: In person