Job Description

We are looking for one Part Time third shift Hotel Front Desk Clerk to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.

Responsibilities

Greeting guests both in person and over the phone

Coordinating guest check-in/check-out and assisting guests with making reservations

Checks guests into and out of the hotel in an accurate, speedy and courteous manner

Answers phone-taking reservations and answering questions and inquiries

Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.

Offers guests assistance whenever possible

Answers inquiries pertaining to hotel policies and services.

Handling financial transactions (credit)

Effectively operate the hotel computer system

Must respond to and follow-up on all guest email requests

Open and close shifts correctly

Execute group reservations, manage blocks and cut off dates

Provide the highest quality of customer service to the guest at all times

Assists in Laundry during down times and/or as needed

Reports any maintenance, security or safety issues to the appropriate staff

Complete the shift work checklist as assigned

Know and be able to execute Emergency Procedures

Other duties as assigned

Qualifications

High school diploma or equivalent required

Hotel front desk experience preferred

Customer service background preferred

Friendly & professional verbal communication

Basic computer skills

Driver's license & reliable transportation preferred

Must be able to work weekends

Job Type: Part-time

Pay: From $14.25 per hour

Ability to Commute:

Augusta, MI 49012 (Required)
Ability to Relocate:

Augusta, MI 49012: Relocate before starting work (Required)
Work Location: In person