Job Description

The Opportunity

Delaware North Parks and Resorts is searching for a customer-service-focused full-time Front Desk Clerk and Night Auditor to join our team at Holiday Inn in West Yellowstone, Montana. In this role, you will be responsible for night auditor and front desk duties while working.

Minimum pay rate: $15.50 / hour
Information on our comprehensive benefits package can be found at .

We care about our team member\'s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts
• Low-cost employee housing

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

Some locations may implement a vaccination requirement in the future if required by federal, state, or local law.

Responsibilities

• Run night audit function, reconcile credit card payments, input sales from other systems and manual sales sheets.
• Understand guest folio, explanation of billing and how to make any needed corrections.
• Review pending advance deposits and charges.
• Check guests in and out of the hotel efficiently.
• Quote room rates and room package information.
• Post charges for in-house accounts.
• Read group resumes and know daily activities of group.
• Complete shift closing, drop cash and check payments.
• Secure bank at all times and follow proper cash handling policies.
• Answer and direct incoming calls.
• Cash handling and accountability; maintain accurate paperwork as it relates to front office operations.
• Check and balance the daily figures, post room and tax charges on guest accounts.
• Perform other duties as assigned.

Qualifications

• Previous experience in cash handling required.
• Previous experience in customer service environment preferred.
• Good communication skills; ability to communicate with guests and co-workers.
• Basic math skills; ability to accurately handle money and count change.
• Microsoft Excel experience is a big plus.

Who We Are

Our location at the West entrance to Yellowstone National Park is ideal for individuals who enjoy the great outdoors. Within minutes of town, you can be hiking in the mountains, fishing in streams and lakes, and exploring Yellowstone National Park! We offer employee housing in furnished shared apartments in West Yellowstone, as well as skiing, snowshoeing, and snowmobiling during the winter months. Team members receive 50% off meals on workdays.

At Delaware North, you\'ll love where you work, who you work with, and how your day unfolds. Whether it\'s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there\'s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Delaware North