Job Description

Overview

We are seeking a dedicated and enthusiastic Front Desk Agent to join our team. This role is crucial in providing exceptional customer service and ensuring a welcoming atmosphere for our guests. The ideal candidate will have a background in hospitality management, possess excellent communication skills, and be able to handle various tasks efficiently while maintaining a positive attitude.

Responsibilities

Greet guests upon arrival and check them in efficiently while ensuring all necessary information is collected. Handle guest inquiries, requests, and complaints with professionalism and courtesy. Manage reservations, cancellations, and modifications through multi-line phone systems and online platforms. Assist with night audit duties as required, ensuring accurate financial reporting at the end of each day. Provide information about hotel services, local attractions, and amenities to enhance guest experience. Maintain the front desk area in an organized and welcoming manner. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.

Skills

Strong customer service skills with a focus on guest relations and hospitality. Experience in hotel management or resort settings is preferred. Proficiency in phone etiquette and handling multi-line phone systems effectively. Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests. Familiarity with front desk operations including check-in/check-out procedures and night audit processes. Excellent interpersonal skills to build rapport with guests and colleagues alike. Ability to work in a fast-paced environment while maintaining attention to detail. Join us as a Front Desk Agent where you can make a difference in every guest's experience!
Job Types: Full-time, Part-time

Pay: From $11.00 per hour

Benefits:

Employee discount Paid time off
People with a criminal record are encouraged to apply

Work Location: In person