Job Description

Front Desk Associate - Full Time

Hampton by Hilton Cleveland-Solon
6035 Enterprise Pkwy, Solon, OH 44139

Job Type:

Full-time | On-site

About Us

At Hampton by Hilton, we believe hospitality is personal. Every guest deserves a warm welcome, a clean room, and a great experience. Our Cleveland-Solon location is seeking a full-time Front Desk Representative who enjoys helping others, solving problems, and creating positive guest experiences in a friendly, team-focused environment.

We are especially looking for candidates with prior hotel experience, preferably within Hilton brands.

Position Summary

The Front Desk Representative plays a key role in delivering the Hampton by Hilton experience. This position is responsible for welcoming guests, managing check-ins and check-outs, processing reservations and payments, and assisting guests throughout their stay to ensure they feel cared for, valued, and respected.

Responsibilities

Welcome guests with warmth, professionalism, and genuine hospitality Check guests in and out accurately using the property management system Answer phone calls, process reservations, and handle guest inquiries Respond to guest concerns quickly and courteously with a focus on service recovery Coordinate with housekeeping and maintenance to ensure rooms meet Hilton brand standards Share information about Hilton Honors, hotel amenities, and local attractions Process payments, balance cash drawers, and complete daily reports accurately Maintain a clean, organized, and inviting front desk area

Qualifications

High school diploma or equivalent required

Previous hotel experience strongly preferred; Hilton experience is a plus

Strong communication and problem-solving skills Positive, professional, and dependable attitude Comfortable using computers and hotel management systems Able to work flexible hours, including evenings, weekends, and holidays Bilingual skills are a plus

Benefits

Competitive hourly pay Hilton Team Member travel discounts Paid training and provided uniform Career growth opportunities within Hilton-branded hotels Supportive, team-oriented work environment

Schedule

Full-time, 40 hours per week Shifts may include mornings, evenings, and weekends

Work Location

On-site at Hampton by Hilton Cleveland-Solon
6035 Enterprise Pkwy, Solon, OH 44139

Hampton by Hilton is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and welcoming environment for all team members.

If you are outgoing, dependable, and passionate about providing great service, apply today and bring your Hamptonality to life.

Job Type: Full-time

Pay: From $16.00 per hour

People with a criminal record are encouraged to apply

Experience:

Hotel Front Desk: 1 year (Preferred)
Work Location: In person