Job Description

Job Summary:

We are seeking a Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a positive experience.

Responsibilities:

- Greet and welcome guests in a friendly and professional manner

- Check guests in and out efficiently

- Answer phone calls and direct inquiries to the appropriate departments

- Handle guest requests promptly and courteously

- Assist with reservations and provide information about hotel services

- Process payments and maintain accurate records

- Perform night audit duties as needed

Qualifications:

- Previous experience in a hotel or hospitality management role preferred

- Strong customer service skills with a focus on guest satisfaction

- Proficiency in using phone systems and basic computer applications

- Bilingual or multilingual abilities are a plus

This position offers the opportunity to work in a dynamic hospitality environment, interact with diverse guests, and contribute to their overall stay experience. If you are a service-oriented individual with excellent communication skills and a passion for hospitality, we invite you to apply for the Front Desk Agent position.

Job Types: Full-time, Part-time

Pay: $10.00 - $11.00 per hour

Benefits:

Employee discount Flexible schedule
Work Location: In person