Front Desk Associate Job in Ground Up Training

Front Desk Associate

Philadelphia, PA, US, United States

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Job Description

We are looking for a Gym Front Desk Associate to serve as our members' first point of contact in the gym. If you have a knack for customer service and/or work experience in the gym industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable workout for our members.

Responsibilities

Greet all current and prospective members professionally Make sure all members check-in upon entry Manage incoming phone calls from current or prospective members asking questions about the gym Inform customers about payment methods and verify their credit card data Register prospective members and guests by collecting necessary information (like contact details and payment information if necessary) and making sure they complete any required liability waivers Provide information about our gym, fitness classes, rates and amenities to current and prospective members Respond to members complaints in a timely and professional manner Ensure the gym floor, restrooms and other areas of the gym are clean, tidy and fully maintained Sell gym memberships and and upsell gym amenities when appropriate

Skills

Customer Service experience Work experience in fitness environment is a plus Experience with gym software, like ABC, ASF ClassPass, Mindbody is a plus Excellent communication and organizational skills Sales experience is a plus
Job Type: Part-time

Pay: $12.00 per hour

Work Location: In person

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