Job Description

Job Summary

MESSAGE ME DIRECTLY AT 801-376-1677

HIRING URGENTLY
We are seeking a friendly and professional Front Desk Associate to provide exceptional guest services at our hospitality establishment. The ideal candidate will serve as the first point of contact for guests, ensuring a welcoming environment and smooth check-in and check-out processes. This role requires excellent communication skills, a strong understanding of hospitality management, and the ability to handle multiple responsibilities efficiently. Bilingual abilities and hotel management experience are highly valued to enhance guest relations and overall guest satisfaction.

Duties

Greet guests warmly upon arrival and assist with check-in/check-out procedures Manage multi-line phone systems, handle guest inquiries, and provide accurate information about hotel services and amenities Maintain excellent phone etiquette while addressing guest needs promptly and professionally Assist with reservation management, room assignments, and billing processes Provide guest services including concierge assistance, local recommendations, and resolving any issues or complaints effectively Support front desk operations during night shifts or peak hours as needed Ensure the front desk area remains organized, clean, and welcoming at all times Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction Uphold hotel policies and procedures to maintain high standards of hospitality and safety

Skills

Strong customer service orientation with excellent interpersonal skills Experience in hospitality management or hotel front desk operations Bilingual or multilingual abilities to serve diverse guests effectively Knowledge of hotel management systems and multi-line phone systems Familiarity with guest relations, resort environments, and night audit procedures is a plus Exceptional phone etiquette and communication skills Ability to multitask efficiently in a fast-paced environment while maintaining professionalism Strong organizational skills with attention to detail in handling reservations, billing, and guest requests
This position offers an opportunity to be part of a dynamic team dedicated to delivering outstanding guest experiences. Candidates should possess a passion for hospitality, excellent communication skills, and a proactive approach to guest services.

Job Type: Full-time

Pay: From $14.00 per hour

Work Location: In person