Job Description

Overview

We are seeking a dedicated and friendly Front Desk Agent to join our team at our Motel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. A background in hospitality is preferred, and multilingual candidates are highly encouraged to apply.

Responsibilities

Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression. Manage check-in and check-out processes efficiently, handling reservations and guest inquiries. Provide information about hotel amenities, local attractions, and services available to guests. Handle guest requests and complaints promptly and professionally, ensuring guest satisfaction. Operate phone systems to manage incoming calls and relay messages accurately. Maintain accurate records of guest accounts, including billing information and payment processing. Assist with night audit duties as needed, ensuring all financial transactions are accurately recorded. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests. Uphold hotel policies and procedures while maintaining confidentiality of guest information.

Experience

Previous experience in hospitality or customer service roles is preferred. Familiarity with hotel management software is an advantage. Bilingual or multilingual skills are highly desirable to enhance guest communication. Strong organizational skills with the ability to multitask effectively in a busy environment. Excellent verbal and written communication skills are essential for guest interactions. A background in hospitality management or related fields is beneficial but not required.
Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while developing your career in the hospitality industry!

Job Types: Full-time, Part-time

Expected hours: 20 - 40 per week

Benefits:

Employee discount Flexible schedule
Ability to Commute:

Mitchell, SD 57301 (Required)
Ability to Relocate:

Mitchell, SD 57301: Relocate before starting work (Preferred)
Work Location: In person