Job Description

PanCare of Florida, Inc. is seeking a detail-oriented and customer-focused Front Desk Associate to join our team. This role plays a key part in ensuring our clinics run smoothly and efficiently by providing exceptional administrative and patient support.

Responsibilities:

Liaise with Corporate Office and Subsidiary Entities: Communicate effectively with corporate management, administrative personnel, and medical staff across the health system. Phone Management: Answer clinic phone calls and direct them to the appropriate department. Appointment Scheduling: Schedule patient appointments in accordance with daily provider quotas, ensuring efficient appointment management. Patient Check-in and Notification: Check in patients and notify the clinical staff of their arrival. Payment Collection and Checkout: Collect fees for services rendered and assist in checking patients out. Appointment Confirmation: Confirm patient appointments for the following day as assigned. Chart Information Processing: Assist in processing and sending patient chart information to the appropriate entities, ensuring all required authorizations are obtained, documented, and filed. Fax Record Requests: Submit record requests to other entities with properly executed patient authorization forms, documenting actions and filing requests in the patient's chart. Eligibility Verification: Assist in verifying patient eligibility for sliding scale fees, ensuring proper documentation. Billing Assistance: Support patient billing tasks as assigned by the Clinic Manager and/or Medical Operations Director. Cash and Receipt Management: Balance the day sheet and manage cash, checks, and credit card receipts. Postage Log Maintenance: Keep an accurate daily postage log. Front Office Support: Assist in maintaining an efficient and smooth clinic front office, performing additional tasks as needed, as directed by the Clinic Manager or Director of Medical Operations. Attendance: Maintain regular and predictable attendance to support clinic operations. Other duties as assigned.

Required Skills/Abilities:

Communication Skills: Strong verbal and written communication skills to effectively interact with patients, staff, and external entities. Ability to answer phone calls, route inquiries, and communicate clearly across all levels of the organization. Customer Service: Exceptional interpersonal skills to provide a positive experience for patients, manage patient inquiries, and handle sensitive situations with professionalism and empathy. Organizational Skills: Ability to manage multiple tasks, such as scheduling appointments, maintaining patient records, and processing payments, while ensuring accuracy and efficiency. Attention to Detail: Strong focus on accuracy when handling patient charts, verifying eligibility, processing authorizations, and managing financial transactions. Time Management: Ability to prioritize tasks in a fast-paced, dynamic environment, ensuring that all duties are completed in a timely manner. Technology Proficiency: Proficiency in using electronic health records (EHR) systems, scheduling software, fax machines, and other office equipment. Familiarity with billing and appointment scheduling tools is a plus. Confidentiality and Privacy Awareness: Knowledge of HIPAA and patient confidentiality standards to ensure sensitive patient information is handled and shared appropriately. Problem-Solving Skills: Ability to identify issues or inefficiencies and find solutions, whether in scheduling, patient interaction, or handling operational challenges. Teamwork and Collaboration: Ability to work well with other clinic staff, administrative personnel, and medical teams to create a cohesive and effective work environment. Adaptability: Ability to adjust to changing priorities, processes, and patient needs, ensuring continued smooth clinic operations. Basic Financial Handling: Experience handling cash, checks, credit card transactions, and balancing day sheets accurately. Multitasking: Ability to manage multiple responsibilities simultaneously while maintaining high standards of service and accuracy.

Education/Experience:

High School Diploma or GED; some college is preferred. Work requires a minimum of 6 months experience in responsible clinical/medical operations Customer Service: Proven experience in a customer service or patient-facing role, demonstrating excellent communication skills and a professional demeanor.

Physical Demands:

Standing and Sitting: Ability to remain standing for extended periods during patient check-in/check-out processes or while assisting at the front desk, and to sit for extended periods while handling administrative tasks, such as scheduling appointments or processing records. Lifting and Carrying: Ability to lift up to 25 pounds, such as boxes of medical supplies, patient charts, or other materials required for clinic operations. Walking: Frequent walking between various areas of the clinic, such as patient waiting areas, clinical rooms, and administrative offices. Reaching: Ability to reach for files, office supplies, and equipment, both at ground level and above head height. Bending and Stooping: Ability to bend, stoop, and squat when filing records, managing equipment, or assisting with patient needs. Manual Dexterity: Use of hands and fingers for tasks such as data entry, filing documents, operating office equipment (phones, fax machines, computers), and handling patient records. Vision: Ability to see clearly for tasks such as reading medical records, processing forms, and entering data into computer systems. Hearing: Ability to hear patients, team members, and phone calls to ensure effective communication, including the ability to discern important details in conversations.

PanCare of Florida is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. We believe that diversity and inclusion are key to our success, and we welcome applications from individuals of all backgrounds and experiences.



Monday through Friday 8am-5pm