Job Description

Overview

Join our dynamic team as a Front Desk Associate, where your energy and hospitality expertise will create memorable experiences for our guests. In this vibrant role, you will be the welcoming face of our resort, ensuring smooth check-ins, providing exceptional guest services, and maintaining a warm, professional environment. Your enthusiasm and attention to detail will be essential in delivering top-tier hospitality and guest relations, making every visitor feel valued and cared for from the moment they arrive. This paid position offers an exciting opportunity to develop your skills in hotel management and guest services while working in a lively, customer-focused setting.

Duties

Greet guests warmly upon arrival, providing a friendly and professional first impression. Manage multi-line phone systems with excellent phone etiquette, handling inquiries and reservations efficiently. Check guests in and out swiftly while ensuring all information is accurate and complete. Assist guests with their needs, including room assignments, local information, and special requests to enhance their stay. Maintain guest records accurately using hotel management software and ensure confidentiality of guest information. Coordinate with housekeeping and maintenance teams to address guest concerns promptly. Handle guest complaints or issues with professionalism, aiming for swift resolution and guest satisfaction. Conduct night audits when required, balancing accounts and preparing reports to ensure financial accuracy overnight. Uphold security protocols by monitoring access points and ensuring safety procedures are followed at all times. Support other hotel operations as needed, including assisting with reservations, concierge services, or administrative tasks.

Skills

Proven experience in hospitality management or hotel front desk operations. Exceptional customer service skills with a friendly, approachable demeanor. Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively. Strong knowledge of hotel management systems and multi-line phone systems. Excellent communication skills with the ability to handle phone inquiries professionally. Familiarity with guest relations practices and resort hospitality standards. Ability to manage night audit procedures confidently when required. Knowledge of hotel experience standards and guest services best practices. Ability to remain energetic, motivated, and attentive during busy periods while maintaining professionalism under pressure. Embark on a rewarding career where your hospitality talents shine! We value energetic individuals dedicated to delivering exceptional guest experiences through attentive service, effective communication, and a positive attitude. Join us today to be part of a vibrant team committed to excellence in hospitality!
Pay: $13.00 - $15.00 per hour

Expected hours: 40.0 per week

Benefits:

Employee discount Flexible schedule Referral program
Work Location: In person