Job Description

Overview

We are seeking a friendly, professional Front Desk Associate to join our hospitality team. This role is essential in delivering exceptional guest experiences and ensuring smooth front office operations at our resort or hotel. The ideal candidate will possess strong customer service skills, hospitality management knowledge, and the ability to handle guest inquiries with professionalism and efficiency. Bilingual abilities and hotel management experience are highly valued to enhance guest relations and communication.

Responsibilities

Greet guests warmly upon arrival and assist with check-in and check-out procedures Manage multi-line phone systems, respond to guest inquiries, and provide accurate information about hotel services and amenities Handle reservations, cancellations, and modifications efficiently using hotel management software Maintain excellent guest relations by addressing concerns promptly and professionally Perform night audit duties as needed, ensuring all financial transactions are accurately recorded Provide concierge services such as booking transportation, recommending local attractions, and assisting with special requests Ensure the front desk area remains organized, clean, and welcoming at all times Uphold phone etiquette standards when communicating with guests and vendors

Skills

Proven experience in hospitality management or hotel front desk operations Strong customer service skills with a focus on guest satisfaction Excellent communication skills, including bilingual proficiency (preferred) Ability to manage multi-line phone systems efficiently Knowledge of hotel management software and reservation systems Familiarity with night audit procedures is a plus Exceptional organizational skills and attention to detail Ability to handle guest concerns with professionalism and tact Experience in resort or guest services environments is advantageous
This role offers an opportunity to be a vital part of a dynamic hospitality team dedicated to providing outstanding guest experiences.

Job Type: Part-time

Pay: $22.77 - $27.42 per hour

Benefits:

Employee discount
Work Location: In person