Job Description

Job Overview

Are you passionate about creating welcoming environments and delivering exceptional guest experiences? We are seeking a dynamic and energetic Front Desk Agent to join our hospitality team! In this vital role, you will be the first point of contact for guests, ensuring their stay begins with warmth, professionalism, and seamless service. Your enthusiasm and dedication will help foster memorable moments for our guests while maintaining smooth front desk operations. If you thrive in a fast-paced environment and have a knack for hospitality management, this is your opportunity to shine!

Duties

Greet guests warmly upon arrival, providing a friendly and professional first impression. Check guests in and out efficiently using hotel management software, ensuring accuracy and attention to detail. Handle guest inquiries, requests, and complaints with patience, empathy, and proactive solutions. Manage multi-line phone systems to answer calls promptly, provide information, and transfer calls as needed. Maintain accurate records of guest reservations, billing information, and special requests. Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared to the highest standards. Assist with night audit procedures, balancing accounts and preparing reports to ensure financial accuracy overnight. Promote hotel amenities and services to enhance guest satisfaction and encourage repeat visits. Uphold excellent phone etiquette and guest relations standards at all times. Support overall hotel operations by assisting with administrative tasks and guest services as required.

Experience

Previous experience in hospitality management or hotel front desk operations is highly preferred. Demonstrated ability to deliver outstanding customer service in a fast-paced environment. Bilingual or multilingual skills are a strong plus, enabling effective communication with diverse guests. Familiarity with hotel management systems and multi-line phone systems enhances efficiency. Knowledge of resort or hotel operations, including night audit procedures, is advantageous. Strong interpersonal skills with a focus on guest relations and conflict resolution. Ability to handle multiple tasks simultaneously while maintaining professionalism under pressure. Join us in creating extraordinary guest experiences! We value energetic individuals who are committed to hospitality excellence and eager to contribute their skills to a vibrant team environment. This paid position offers an exciting opportunity to grow within the hospitality industry while making every guest's stay memorable!
Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

Employee discount Paid time off
Work Location: In person