Job Description

Position Summary:

To ensure a comfortable, caring, and consistent stay by providing guests with a warm welcome and providing efficient and effective front desk service in accordance with brand standards.

Essential Responsibilities:

-Full availability a must

-Receives and processes incoming guests

-Ensure a delightful, seamless arrival and departure for our guests.

-Greets guest and processes hotel registration and other transactions

-Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction

-Works with other departments as appropriate to arrange for services requested by the guest

-Prepares end of shift summaries and communications for management and other shifts

-Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program

-Makes reservations in accordance with hotel's yield management practices

-Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards

-May be responsible for answering and fielding all calls to the hotel, both internal and external

-Obtains appropriate approvals and signatures for guest transactions

-Maintains confidentiality of guest information

-Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

-Provides genuine hospitality and teamwork on an ongoing basis

-Assumes the responsibility to notice when the guest is not satisfied and works to resolve

-Wash, dry and fold laundry during shifts.

-Performs other duties required to provide the service brand behavior and genuine hospitality

Requirements:

-Ideal candidate will have a minimum of 1 to 2 years of hotel front desk experience, other hotel experience or experience in a customer service environment

-Experience in Choice Advantage system preferential

-Strong verbal, written and interpersonal skills

-Works well independently or as part of a team

-Strong attention to detail

-Commitment to exceptional guest service

-Ability to maintain a positive and professional attitude when handling all situations

-Ability to work a flexible schedule including holidays, evenings and weekends

-Working knowledge of computer and math skills.

-Ability to stand, stoop or bend for entire shift

-Ability to lift up to 20 pounds

Job Type:

Part-time

Job Location:

Freeport, IL

Required education:

High school or equivalent

Required experience:

Customer Service: 1 year

Job Type: Part-time

Pay: $16.00 per hour

Benefits:

Employee discount
Work Location: In person