Job Description

FRONT DESK ASSOCIATE

The Vision Hub is seeking a trained

Front Desk Associate

to serve as the primary point of contact in our office. A

Front Desk Associate

sets the tone for Patient Experience. They also handle other necessary tasks to ensure a smooth check-in and check-out process for our patients. The applicant

must

have a minimum of

three (3) months of experience

in the medical field, preferably as a medical front desk associate or a billing specialist.

JOB TYPE

Full-time

NUMBER OF OPENINGS FOR THIS POSITION

1

WORKDAYS AND HOURS

Monday - Friday

8:00 - 5:00

BENEFITS

Employee Discount

Health insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

ESSENTIAL DUTIES AND RESPONSIBILITIES

Always practice urgency with the patient's time, as well as the doctor's time and schedule

Always respect the patient's time and the doctor's schedule.

Answer phones (both external and internal); ensure prompt, courteous service always

Check out patients and collect correct payments

Complete daily reconciliations / close day/countdown cash drawer

Comply with all company policies and procedures, including HIPAA

Display a professional attitude, greet patients promptly with a smile, and thank them when they leave

Double-check insurance authorizations to ensure completion and build accurate flow sheets

General office duties and cleaning to be assigned by the manager

Knowledge of standard fees charged for typical visits

Create daily patient paperwork packets.

Preparing patient charts for the technician.

OTHER SKILLS AND ABILITIES REQUIRED

Reliable transportation that enables employees to arrive at work on time.

Desire to acquire industry knowledge and training.

Demonstrates initiative in achieving practice goals.

Consistently promotes a positive work environment by being team-oriented and patient-focused.

Able to interact courteously and professionally with all levels of employees consistently.

Must be at least 18 years old.

EDUCATION AND/OR EXPERIENCE:

Minimum of three (3) months of medical office experience.

High school diploma or general education degree (GED)

Basic computer skills

Ability to read, analyze, and interpret information

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to stand, walk, and sit.

The employee must frequently lift and/or move objects weighing up to 20 pounds.

Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The employee must be able to go from a sitting position to a standing position at any time throughout the eight-hour working day.

Plus, any other physical task that might come up.

WORK ENVIRONMENT & CHARACTER TRAITS

Problem solver, reasoner, and resolver of issues effectively

Use independent judgment and discretion

Meet customer expectations

Work under stress with interruptions and deadlines

Use the computer effectively and view the computer screen

Exhibit empathy in all situations

Work changing schedules to meet business demands

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off
Work Location: In person