Job Description

Front Desk Agent

Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently, ensuring accuracy in all transactions
- Answer phone calls and respond to guest inquiries, providing information about the hotel and its amenities
- Assist guests with reservations, changes, and cancellations
- Handle guest complaints and resolve issues promptly and effectively
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction

Qualifications:
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Proficient in using phone systems and computer software for reservations and guest management
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and accuracy in handling guest information and transactions
- Previous experience in a similar role is preferred but not required

Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests. As the first point of contact for our hotel, you will play a crucial role in providing exceptional customer service. We offer competitive pay rates, opportunities for career growth, and a positive work environment. Apply now to join our team!

Job Types: Full-time, Part-time

Pay: $17.00 - $18.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off
Experience:

Hotel experience: 1 year (Required)
Ability to Commute:

Ellsworth, ME 04605 (Preferred)
Work Location: In person