Front Desk Associate

Cleveland, OH, US, United States

Job Description

Make it Your Choice! Join Our Team!

Weekends Only 1st Shift Saturday and Sunday or 2nd Shift Saturday and Sunday

We bring together the people, brand and technology that enable the success of others - welcoming every guest, every partner, everywhere their journey takes them.

Offering Competitive Wage(s) based on experience!

PRIMARY DUTIES AND ACCOUNTABILITIES



Providing exceptional service by connecting to guests to make a better experience for each and every person who stays at our hotel. Providing exceptional service by maintaining room cleanliness, common areas and work areas. Participates in regular staff meetings and/or recurrent training. Maintain thorough knowledge of housekeeping and hotel policies.

SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE



Ability to work with minimal supervision Must have a positive, professional, service-oriented attitude and ability to communicate this attitude to staff associates, guests, hotel staff and management on an ongoing basis. Strong problem resolution skills; ability to manage dissatisfied guests while remaining calm in adverse situations and present solutions that benefit all parties Excellent discretionary judgment: ability to evaluate member/guest problems and determine solution based on various indicators Ability to gather information from multiple systems to review, evaluate and resolve problems. Excellent verbal and written communication skills Must be able to uphold Choice's Values & Performance Principles of communication, collaboration, performance excellence, sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect
Job Type: Part-time

Pay: $14.00 - $15.00 per hour

Expected hours: 16 per week

Benefits:

Employee discount
Work Location: In person

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Job Detail

  • Job Id
    JD6319214
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Part Time
  • Salary:
    14.0 15.0 USD
  • Employment Status
    Permanent
  • Job Location
    Cleveland, OH, US, United States
  • Education
    Not mentioned