Job Description

Job Summary

We are seeking a friendly and professional Front Desk Associate to join our hospitality team. The ideal candidate will be responsible for providing exceptional guest services, managing front desk operations, and ensuring a welcoming environment for all visitors. This role requires strong communication skills, a passion for hospitality, and the ability to handle multiple tasks efficiently in a fast-paced setting. Experience in hotel management or resort environments is preferred, along with bilingual abilities to serve diverse guests effectively.

Responsibilities

Greet guests warmly and check them in/out with professionalism and courtesy Manage multi-line phone systems, handle guest inquiries, and provide accurate information Assist guests with reservations, cancellations, and modifications using hotel management software Maintain excellent guest relations by addressing concerns promptly and courteously Handle guest requests for services such as room changes, amenities, or local information Ensure the front desk area is organized, clean, and well-stocked with necessary materials Perform night audit duties when required, including balancing accounts and preparing reports Collaborate with housekeeping and maintenance teams to ensure guest satisfaction Uphold phone etiquette standards while managing incoming calls efficiently

Experience

Previous experience in hospitality management or hotel front desk operations preferred Strong customer service skills with a focus on guest satisfaction Bilingual abilities (English and another language) are highly desirable to assist diverse clientele Familiarity with front desk procedures, multi-line phone systems, and guest services software Knowledge of hotel management practices, guest relations, and night audit processes is a plus Excellent communication skills, both verbal and written, along with professional phone etiquette
This position offers an opportunity to be part of a dynamic team dedicated to providing outstanding hospitality experiences. The ideal candidate will thrive in a customer-focused environment and possess the skills necessary to ensure each guest's stay is memorable.

Pay: From $15.30 per hour

Expected hours: 20.0 per week

Work Location: In person