Job Description

Aqua-Tots Front Desk Customer Service Associate has the responsibilty to WOW the customers. We greet every single customer coming and leaving. We are there to answer questions, help with enrollments, scheduling, billing, and provide amazing customer service.

All Front Desk Staff must have a HIGH Energy output. Smile on their face at all times, you must WANT to help each customer, to solve their problem if they have one and interact with their kids!

Seeking candidates with skills in multitasking, attention to detail, competitive drive, and a caring attitude to help. Ability to learn new things, follow directives and strong work ethics.

Key Responsibilities:

Provide an exceptional Aqua-Tots experience from the first point of contact and throughout a family's entire journey. Build trust and sense of community/family, help parents understand importance of lessons and the process we use, and connect them to our belief that swimming creates opportunities. Collaborate with entire team to ensure school is show ready before, during, and after all operating hours. Ensure knowledge of the school EAP by reviewing often & report any safety concerns to AM/GM. Contribute to a positive and professional work environment by embracing core values, maintaining healthy relationships with staff and supervisors, participating in workplace culture activities, and encouraging teammates. Understand and embrace your role in development as an Aqua-Tots employee and as a professional in the workplace.

Preferred Experience:

Love for children and families Willingness to help children realize their full potential Some basic swimming knowledge Comfort communicating in person, via email & text, and over the phone Experience handling challenging customer concerns 18 years or older

Highlights!

Opportunity for growth and advancement within the company Opportunity for travel for personal and professional development Opportunity for bonuses Opportunity for education and enrichment reimbursement Access to leadership, peers, and company headquarters for resources and training Off on Friday's and Sundays Holidays off! Spend time with your family!
Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

Employee discount Flexible schedule
Ability to Commute:

Bellevue, NE 68123 (Required)
Ability to Relocate:

Bellevue, NE 68123: Relocate before starting work (Required)
Work Location: In person