Job Description

Pay:

$14.00 - $15.00 per hour

Job description:

Job is Monday through Thursday 3 PM to 11 PM. If you would like to work 7 AM to 11 PM on Tuesdays, you can have 40 hours per week.

Overview

We are seeking a dedicated and experienced Front Desk Associate to oversee the daily operations of our front desk at a premier hotel. The ideal candidate will possess strong leadership skills, exceptional customer service abilities, and a passion for hospitality. As the Front Desk Associate, you will be responsible for ensuring that guests receive outstanding service while managing the front desk team effectively.

Responsibilities

Supervise and train other staff to ensure high standards of customer service and hospitality are met. Manage daily operations of the front desk, including check-in/check-out processes, reservations, and guest inquiries. Handle guest complaints and resolve issues promptly to maintain guest satisfaction. Track cash daily from our market and ensure drawer is balanced at end of your shift Maintain knowledge of hotel services, local attractions, and events to provide guests with relevant information. Coordinate with housekeeping and maintenance departments to ensure rooms are ready for guests. Monitor phone systems and ensure efficient communication within the team and with guests. Monitor e-mails and guest messaging system to ensure that guest requests are handled quickly and efficiently.

Requirements

Previous experience in a front desk or hospitality management role is preferred. Strong customer service skills with a focus on guest satisfaction. Bilingual or multilingual abilities are a plus, enhancing communication with diverse clientele. Familiarity with hotel management software and phone systems is advantageous. Ability to work flexible hours, including nights and weekends as needed. Excellent organizational skills and attention to detail in managing multiple tasks simultaneously. A positive attitude, strong work ethic, and ability to lead a team effectively in a fast-paced environment.
Job Type: Full-time

Benefits:

Employee discount Flexible schedule
Work Location: In person

Pay: From $14.00 per hour

Expected hours: 32.0 - 40.0 per week

Benefits:

Employee discount
Work Location: In person