Job Description

Overview

We are seeking a dedicated and enthusiastic Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality.

Our Core Values:

Love People:

Every single member of our team is equally valuable in building an environment of Super Hospitality. We are in the service business. Loving People is Mandatory for success.

Teachers & Learners:

We are all Teachers & We are all Learners. This is Our daily activity of supporting & learning from each other, that happens person to person, team to team, and location to location.

Standard of Excellence:

We dare each other to be Excellent. We set Big Goals, and Chase Big Dreams. We hold each other accountable to be Excellent in all of our actions.

Communicate & Connect:

Daily with your customers. If you aren't, someone else is. Daily with your team. Set the focus and remind them of how important their role is to our Shared Success.

Appreciate & Celebrate:

Gratitude=Happiness. Don't forget to say thank you to our team, guests, and vendors. Reward & Celebrate with those who help us Win!

Duties

Greet guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently using hotel management software. Answer phone calls promptly, demonstrating excellent phone etiquette while addressing guest inquiries and reservations. Provide information about hotel services, local attractions, and amenities to enhance the guest experience. Handle guest complaints or concerns with professionalism and resolve issues in a timely manner. Maintain accurate records of guest information and transactions. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Assist in managing reservations through phone systems and online platforms. Uphold the hotel's standards of cleanliness and organization at the front desk area.

Qualifications

Previous experience in a front desk or customer service role within the hospitality industry is preferred. Multilingual abilities are a plus, enhancing communication with diverse guests. Strong knowledge of hospitality management principles is beneficial. Excellent interpersonal skills with a focus on guest services. Proficient in using phone systems and hotel management software. Ability to work flexible hours, including weekends and holidays as needed. A positive attitude and commitment to providing outstanding service in a fast-paced environment.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

Employee discount
Work Location: In person