Job Description

Job Summary

We are seeking a reliable and detail-oriented

Front Desk Agent / Night Auditor

to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing outstanding customer service while efficiently managing check-ins, check-outs, and guest inquiries. This role also includes performing night audit duties to ensure accurate financial records and hotel operations during overnight hours. Candidates must be flexible and available to work

any shift

, including:

Morning Shift:

6:00 AM - 2:00 PM

Afternoon Shift:

2:00 PM - 10:00 PM

Night Audit Shift:

10:00 PM - 6:00 AM
This position requires excellent communication skills, attention to detail, and the ability to handle guest requests with professionalism and efficiency.

Duties & Responsibilities

Greet guests warmly and manage the check-in and check-out process with accuracy and efficiency. Handle guest inquiries, special requests, and complaints in a courteous and timely manner. Perform

night audit

duties, including reconciling daily transactions, preparing financial reports, and ensuring all records are accurate. Maintain a clean and organized front desk area while following hotel policies and procedures. Assist guests with reservations, modifications, and cancellations through phone or in-person interactions. Monitor hotel security during overnight shifts, ensuring guest safety and property security. Provide guests with information about hotel amenities, local attractions, and transportation services. Collaborate with housekeeping, maintenance, and other departments to ensure a seamless guest experience.

Experience & Qualifications

Previous experience in a

front desk or night audit role

within the hospitality industry is preferred. Strong

customer service skills

with the ability to resolve guest issues effectively. Basic

accounting or financial reconciliation

experience is a plus. Familiarity with

hotel management software

is preferred, but training will be provided. Ability to

work independently

during overnight shifts while maintaining a high level of professionalism. Bilingual candidates are encouraged to apply to better assist our diverse guests.
Join our team as a

Front Desk Agent / Night Auditor

, where you can contribute to creating memorable guest experiences while ensuring smooth hotel operations at all hours!

Job Types: Full-time, Part-time

Pay: From $10.00 per hour

Expected hours: 20 - 40 per week

Benefits:

Employee discount Free parking Professional development assistance Referral program
Work Location: In person