Job Description

Join Our Team as a Front Desk Agent!

Are you passionate about delivering exceptional service and creating unforgettable experiences for guests? Were looking for an enthusiastic, customer-focused individual to be the first point of contact for our guests, providing warm welcomes and seamless assistance during check-ins and check-outs. If youre excited to work in a dynamic, fast-paced environment and enjoy helping people, this could be the perfect role for you!



$16 to $18 per hour

What Youll Do:

Create Unforgettable Experiences:

Be the heart of guest satisfaction by ensuring every guest feels welcome and valued from the moment they arrive.

Seamless Check-Ins & Check-Outs:

Manage guest registrations, check-ins, and check-outs with precision and a smile.

Handle Guest Requests & Inquiries:

Respond to phone calls, reservations, and inquiries with a positive attitude and a helpful approach, offering guests valuable information about the hotel and surrounding area.

Support Revenue Management:

Play a key role in driving the hotel's revenue strategy by accurately managing guest preferences and room assignments.

Resolve Guest Concerns:

Tactfully handle guest concerns and provide resolutions that leave a lasting positive impression.

Collaborate Across Teams:

Work closely with departments to ensure guests receive outstanding service and their needs are always met.

Maintain a Welcoming Environment:

Keep the front desk and lobby areas spotless, ensuring every guest feels right at home.

Stay Prepared:

Follow emergency procedures and be an active participant in the hotels Safety Committee to ensure the safety of both guests and staff.

Adapt to Business Needs:

Be flexible and ready to work various shifts to support our business needs, ensuring a smooth operation at all times.

What You Need to Succeed:

Passion for Hospitality:

Previous experience in the hospitality industry is a plus, but a positive attitude and willingness to learn are key!

Strong Communication Skills:

Youll need to be a confident communicator, fluent in English, both written and spoken.

Attention to Detail:

Your organizational and problem-solving skills will help you excel in a fast-paced, ever-changing environment.

Tech-Savvy:

Comfortable using computer systems and applications related to guest reservations and reporting.

Confidentiality:

Youll handle sensitive guest information, so integrity and confidentiality are a must.

Multitasking Ability:

Youll need to juggle multiple tasks while maintaining a calm and friendly demeanor.

Additional Perks & Requirements:

Uniform & Grooming:

Youll be representing the hotel, so a neat, clean, and professional appearance is a must.

Physical Demands:

Must be able to lift up to 25 pounds, bend, reach, and move around your workspace comfortably.

Safety First:

Be trained in Personal Protective Equipment (PPE) and follow safety procedures for the well-being of all.

Training & Certification:

CPR and First Aid certification is a bonus, and well support you in obtaining any necessary certifications.

Why Join Us?

Dynamic Work Environment:

Work alongside a dedicated team of professionals in a hotel thats known for its commitment to excellence.

Growth Opportunities:

We support your career development and provide opportunities for advancement within our company.

Employee Benefits:

Enjoy a range of benefits designed to support your well-being, including health plans and discounts.

If youre ready to bring your hospitality skills to an exciting, fast-paced environment, wed love to hear from you. Apply today and take the first step toward a fulfilling career with us!





Brand: Winstar Casino Hotel


Address: 21444 World Way Drive Thackerville, OK - 73459


Property Description: Winstar Casino Hotel


Property Number: 006