Job Description

DaysInn by Wyndham Guam Tamuning Guam is currently looking for customer service minded individuals looking for full-time work.

Summary:

The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, collecting payment, handling mail and message service.

Duties include:

Check in and out hotel guests in a confident, professional and friendly manner. Review arrivals noting special requests, blocking rooms as needed. Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. Ensure proper credit and key control policies are followed. Knowledgeable of the immediate area, services, attractions, and local and hotel activities and events. Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. Monitor room availability throughout the day. Attend department meetings when scheduled. Performs all other duties as directed by immediate supervisor. Other Department related duties as become necessary. Contact via telephone/walkie talkie with the other departments such as Housekeeping, Maintenance, and Management is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction. Other duties may be assigned.

Qualifications:

High school diploma or equivalent. Previous hotel-related experience preferred. Ability to communicate with public, hotel staff, and management in a professional manner. Skilled in the use of front office equipment. Ability to work a flexible schedule, including weekends and holidays.

Overtime:

OT may be available from time to time.

Rate of Pay:

commensurate with experience.
Job Type: Full-time

Pay: From $9.25 per hour

Benefits:

Health insurance
Work Location: In person