Job Description

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments

Skills

Customer service attitude Excellent communication and organizational skills

Qualifications

Proven experience in hotel front desk operations and guest services Strong customer service and communication skills Organizational skills with attention to detail Familiarity with multi-line phone systems and hospitality software Ability to work effectively in a fast-paced environment Bilingual or multilingual abilities are a plus Knowledge of hospitality management practices and night audit procedures
Job Types: Full-time, Part-time

Pay: $11.00 - $15.00 per hour

Ability to Commute:

Stuart, IA 50250 (Required)
Ability to Relocate:

Stuart, IA 50250: Relocate before starting work (Required)
Work Location: In person