Job Description

Job Overview

Join our dynamic hospitality team as a Front Desk Agent, where your energy and enthusiasm will set the tone for an exceptional guest experience. In this vital role, you will be the welcoming face of our hotel, ensuring smooth check-ins and check-outs, providing outstanding guest services, and maintaining a warm, professional atmosphere. Your proactive approach and attention to detail will help create memorable stays for our guests while supporting the daily operations of our front desk. This position offers an exciting opportunity to showcase your hospitality management skills and make a positive impact in a lively resort environment.

Responsibilities

Greet guests warmly upon arrival, assist with check-in and check-out procedures efficiently, and provide key information about hotel amenities and local attractions. Manage multi-line phone systems with professionalism, answering inquiries promptly and directing calls appropriately to ensure seamless communication. Handle guest requests, resolve issues promptly, and deliver exceptional customer service to foster guest satisfaction and loyalty. Maintain accurate records of reservations, cancellations, and guest preferences using hotel management software. Conduct night audits by reconciling daily financial transactions, preparing reports, and ensuring all accounts are balanced accurately. Uphold high standards of phone etiquette and guest relations to create a welcoming environment for all visitors. Assist with administrative tasks such as processing payments, managing guest accounts, and coordinating with housekeeping and maintenance teams for smooth operations. Support the team during peak hours by multitasking across front desk duties while maintaining a positive attitude. Contribute to a safe environment by following security protocols and assisting in emergency situations when necessary. Promote hotel services and amenities to enhance guest experience and encourage additional bookings. Assist with laundry and perform additional tasks as requested by the manager to support overall hotel operations.

Qualifications

Proven experience in hospitality management or hotel front desk operations is highly preferred. Strong customer service skills with a friendly, approachable demeanor. Bilingual or multilingual abilities are a significant advantage for communicating with diverse guests. Familiarity with hotel management systems, multi-line phone systems, and reservation software is essential. Previous experience with night audits or working overnight shifts is desirable but not mandatory. Excellent phone etiquette, communication skills, and attention to detail are crucial for success in this role. Ability to handle multiple tasks efficiently while maintaining professionalism under pressure. Knowledge of hospitality industry standards, guest relations best practices, and hotel operations will set you apart.
Job Types: Full-time, Part-time

Pay: $11.00 - $12.50 per hour

Expected hours: 30 - 40 per week

Work Location: In person