Job Description

The Holman Riverfront Park Hotel, Salem's newest full service hotel, and proud member of the Tapestry Collection by Hilton, is seeking a self-motivated individual for the position of Front Desk Agent. We are looking for someone who is outgoing, friendly and enjoys working in a team atmosphere.

We are looking for someone who will ensure our guests receive the highest level of gracious hospitality. Our ideal candidate will be friendly, accurate, responsible, knowledgeable, honest, and willing to provide our guests with a memorable experience that will set, not only them, but the Holman apart from all others. Job duties include, but are not limited to;

Front Office Responsibilities

Ability to perform Front Desk Agent functions and tasks

Set the standard for professionalism and courtesy.

Follow all appropriate policies and procedures while striving to improve all standards of operation

Ability to effectively manage time/tasks

Ensure prompt and courteous service to all guests

Consistently meet or exceed productivity standards

Solve guest problems and handle complaints with professionalism and courtesy

Maintain good communication with all departments

Inventory audits to ensure correct availability of supplies and products

Cross train on Night Audit

Monitor key inventory, and general supplies

Attend all mandatory meetings

Develop and maintain a solid working relationship with all other departments, employees and guests

Complete all duties assigned by supervisor to include cross-training

Maintain a safe workspace and report all hazards immediately

Keep work area clean and organized

Requirements and Qualifications

High school diploma or equivalent Good communication skills, both written and verbal in English Positive attitude Meets attendance requirements with dependability and consistency. Must be able to work weekdays, weekends and holidays (days and shifts vary) Know standard cash handling procedures Ability to multitask with superior organizational skills Must be efficient in a fast pace, high pressure environment Demonstrate leadership and motivational skills OnQ/Hilton experience a plus 90% of shift is standing, bending/kneeling Occasional carrying and lifting up to 25 lbs. Must be able to grasp, see, crouch, lift, reach and perform repetitive motions Proficient use of computer, calculator and telephone Able to provide valid OLCC Service Permit and Food Handlers Certificate within 2 weeks of hire
This is an hourly. Pre-employment background check is required. Coast Hotels offers a variety of benefits, including competitive wages & a robust benefits package*, employee discounts, training & development, career advancement opportunities and more!

Coast Hotels is an Equal Opportunity Employer.

Job Type: Full-time

Pay: From $16.22 per hour

Benefits:

Dental insurance Employee assistance program Employee discount Health insurance Paid time off Vision insurance
Work Location: In person